Voice-Enable Web or PC Applications to Facilitate Communications and Reduce Costs.
Developed entirely by Pacific Swell Networks, our unique Bravora service fundamentally changes the way people place, and answer, telephone calls. Instead of relying on a person to dial a telephone, your application provides an on-screen button that is programmed to connect to a specific number, and when pressed by the user, Bravora connects the call. What's more, the person answering the call on the other end is presented with information about the nature of the call, before they even talk to the caller.
From the caller's perspective, this greatly streamlines their communication with your business. Since data relevant to their call is interwoven, they never have to navigate through automated menus to route the call to the right person (Never hear "Press 1 of Sales" again!). Once connected, the operator generally knows what the call is about and can assist the caller without asking the typical mundane questions.
Depending upon the technology available on the caller's computer or device, the call may be placed completely over the Internet using the light-weight Bravora Client. This eliminates the need for the caller to use their personal phone to make the call. However, if the technology capabilities aren't there, all is not lost! The caller is prompted to enter their own phone number, and the call is connected automatically.
Key Features Include:
- Contextual Call Data: Provide the party answering the call with useful information relevant to the call before they pick it up.
- Smart Routing: Automatically route calls to a specific DID without revealing it to the user.
- Easy to use API for simple yet powerful call control with no VoIP knowledge necessary.
- Zero equipment costs.
- Flexible licensing models that accomodate different use cases.
- Network Independence: Bravora works with any broadband connection, including cellular networks.
Whether you develop software or are a Valued Added Reseller (VAR), the Bravora platform is limited only by your imagination. Integrating voice into your applications can be as simple as adding a few lines of code care of our simple, yet comprehensive, API. All of the complicated VoIP-related technologies are handled by our powerful Bravora infrastructure, so no knowledge of Internet telephony is necessary to begin using the service.
Application Example: Kiosks
Through the touch of an on-screen button, Bravora enables users to start a real-time conversation with someone relevant to their session on the kiosk.
Example vertical markets:
- Retail
- Transportation
- Banking
- Hospitality
- Medical
- Entertainment
Benefits Corner
Integrating Bravora into your applications can:- Improve customer satisfaction
- Streamline telephone communications
- Reduce inbound call durations by 40%-60%
- Cut telephone-related per-minute fees
- Consolidate voice and data to one connection
- Reduce dependency on corporate-issued cellphones
